Error when creating scratch orgs

[zedgell]

I am receiving an error when creating a scratch org.

The last line of the log is “/app/.heroku/python/bin/python: error while loading shared libraries: libpython3.10.so.1.0: cannot open shared object file: No such file or directory”

To replicate:

• Create an empty project via Metecho

• Try to spawn a scratch org.

[jstvz]

Thanks for the report, @zedgell . Would you mind providing a full traceback along with details on your environment (Heroku vs Docker, OS, etc)?

[davidmreed]

We've definitely seen this before on Heroku. I have a dim memory that it may have been the issue we fixed in #2057.

[zedgell]

@jstvz This is running on Heroku stack 22 basic dynos. I pulled the latest commits from main and still received the same error. Below is the error log from the worker. I have also tried on Heroku stack 20 and still the same error. I have also attempted to add the libpython3.10-dev package via apt using the apt build pack(https://buildpack-registry.s3.amazonaws.com/buildpacks/heroku-community/apt.tgz) and that did not work either.

2023-06-09T05:06:46.341613+00:00 app[worker.1]:   File \"/app/metecho/api/jobs.py\", line 415, in _create_org_and_run_flow
2023-06-09T05:06:46.341613+00:00 app[worker.1]:     run_flow(
2023-06-09T05:06:46.341614+00:00 app[worker.1]:   File \"/app/metecho/api/sf_run_flow.py\", line 425, in run_flow
2023-06-09T05:06:46.341614+00:00 app[worker.1]:     raise SubcommandException(
2023-06-09T05:06:46.341615+00:00 app[worker.1]: metecho.exceptions.SubcommandException: /app/.heroku/python/bin/python: error while loading shared libraries: libpython3.10.so.1.0: cannot open shared object file: No such file or directory
2023-06-09T05:06:46.341615+00:00 app[worker.1]: "
2023-06-09T05:06:46.354396+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:06:46.354245" tag=external module=worker msg="default: metecho.api.jobs.delete_scratch_org(<ScratchOrg: ScratchOrg object (Z2gbY8D)>, originating_user_id='xA8R68P') (a40b10c9-2efc-4dd5-9b9b-45f5d9f53af6)"
2023-06-09T05:06:47.521852+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:06:47.521704" tag=external module=worker msg="default: Job OK (a40b10c9-2efc-4dd5-9b9b-45f5d9f53af6)"
2023-06-09T05:06:47.522108+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:06:47.521854" tag=external module=worker msg="Result is kept for 500 seconds"
2023-06-09T05:06:47.536107+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:06:47.535743" tag=external module=worker msg="default: metecho.api.jobs.delete_scratch_org(<ScratchOrg: ScratchOrg object (Z2gbY8D)>, originating_user_id=None) (dfb37db4-cd71-4d6f-bfe5-1a12716cd8dc)"
2023-06-09T05:06:48.980401+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:06:48.980268" tag=external module=worker msg="default: Job OK (dfb37db4-cd71-4d6f-bfe5-1a12716cd8dc)"
2023-06-09T05:06:48.980620+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:06:48.980390" tag=external module=worker msg="Result is kept for 500 seconds"
2023-06-09T05:06:58.583487+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:06:58.583309" tag=external module=worker msg="default: metecho.api.jobs.create_branches_on_github_then_create_scratch_org(originating_user_id='xA8R68P', scratch_org=<ScratchOrg: ScratchOrg object (ZAge6d1)>) (9f72cc93-06ce-4ea5-a959-9777faa5aee7)"
2023-06-09T05:07:28.800354+00:00 app[worker.1]: /app/.heroku/python/lib/python3.10/site-packages/django/db/models/fields/__init__.py:1534: RuntimeWarning: DateTimeField ScratchOrg.expires_at received a naive datetime (2023-07-09 05:07:19.029614) while time zone support is active.
2023-06-09T05:07:28.800463+00:00 app[worker.1]:   warnings.warn(
2023-06-09T05:07:28.841275+00:00 app[worker.1]: Traceback (most recent call last):
2023-06-09T05:07:28.841277+00:00 app[worker.1]:   File "/app/metecho/api/jobs.py", line 480, in create_branches_on_github_then_create_scratch_org
2023-06-09T05:07:28.841278+00:00 app[worker.1]:     _create_org_and_run_flow(
2023-06-09T05:07:28.841279+00:00 app[worker.1]:   File "/app/metecho/api/jobs.py", line 415, in _create_org_and_run_flow
2023-06-09T05:07:28.841281+00:00 app[worker.1]:     run_flow(
2023-06-09T05:07:28.841282+00:00 app[worker.1]:   File "/app/metecho/api/sf_run_flow.py", line 425, in run_flow
2023-06-09T05:07:28.841282+00:00 app[worker.1]:     raise SubcommandException(
2023-06-09T05:07:28.841283+00:00 app[worker.1]: metecho.exceptions.SubcommandException: /app/.heroku/python/bin/python: error while loading shared libraries: libpython3.10.so.1.0: cannot open shared object file: No such file or directory
2023-06-09T05:07:28.841283+00:00 app[worker.1]: 
2023-06-09T05:07:28.843006+00:00 app[worker.1]: id=no-job-id at=ERROR time="2023-06-09 05:07:28.842914" tag=external module=worker msg="Traceback (most recent call last):
2023-06-09T05:07:28.843006+00:00 app[worker.1]:   File \"/app/.heroku/python/lib/python3.10/site-packages/rq/worker.py\", line 1061, in perform_job
2023-06-09T05:07:28.843007+00:00 app[worker.1]:     rv = job.perform()
2023-06-09T05:07:28.843008+00:00 app[worker.1]:   File \"/app/.heroku/python/lib/python3.10/site-packages/rq/job.py\", line 821, in perform
2023-06-09T05:07:28.843008+00:00 app[worker.1]:     self._result = self._execute()
2023-06-09T05:07:28.843008+00:00 app[worker.1]:   File \"/app/.heroku/python/lib/python3.10/site-packages/rq/job.py\", line 844, in _execute
2023-06-09T05:07:28.843009+00:00 app[worker.1]:     result = self.func(*self.args, **self.kwargs)
2023-06-09T05:07:28.843009+00:00 app[worker.1]:   File \"/app/metecho/api/jobs.py\", line 480, in create_branches_on_github_then_create_scratch_org
2023-06-09T05:07:28.843009+00:00 app[worker.1]:     _create_org_and_run_flow(
2023-06-09T05:07:28.843010+00:00 app[worker.1]:   File \"/app/metecho/api/jobs.py\", line 415, in _create_org_and_run_flow
2023-06-09T05:07:28.843010+00:00 app[worker.1]:     run_flow(
2023-06-09T05:07:28.843010+00:00 app[worker.1]:   File \"/app/metecho/api/sf_run_flow.py\", line 425, in run_flow
2023-06-09T05:07:28.843010+00:00 app[worker.1]:     raise SubcommandException(
2023-06-09T05:07:28.843011+00:00 app[worker.1]: metecho.exceptions.SubcommandException: /app/.heroku/python/bin/python: error while loading shared libraries: libpython3.10.so.1.0: cannot open shared object file: No such file or directory
2023-06-09T05:07:28.843011+00:00 app[worker.1]: "
2023-06-09T05:07:28.855188+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:07:28.855035" tag=external module=worker msg="default: metecho.api.jobs.delete_scratch_org(<ScratchOrg: ScratchOrg object (ZAge6d1)>, originating_user_id='xA8R68P') (d24e8049-4ded-4a6e-8a55-dae78ca9aa4d)"
2023-06-09T05:07:29.912714+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:07:29.912573" tag=external module=worker msg="default: Job OK (d24e8049-4ded-4a6e-8a55-dae78ca9aa4d)"
2023-06-09T05:07:29.912898+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:07:29.912703" tag=external module=worker msg="Result is kept for 500 seconds"
2023-06-09T05:07:29.925755+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:07:29.925576" tag=external module=worker msg="default: metecho.api.jobs.delete_scratch_org(<ScratchOrg: ScratchOrg object (ZAge6d1)>, originating_user_id=None) (f35db405-b406-4ed2-8db6-3d3344c5fd20)"
2023-06-09T05:07:30.687971+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:07:30.687839" tag=external module=worker msg="default: Job OK (f35db405-b406-4ed2-8db6-3d3344c5fd20)"
2023-06-09T05:07:30.688185+00:00 app[worker.1]: id=no-job-id at=INFO time="2023-06-09 05:07:30.687967" tag=external module=worker msg="Result is kept for 500 seconds"

[zedgell]

@davidmreed or @jstvz any idea on the cause of this? I still have not found a solution.

[krishnakolluneocol]

Hi @zedgell - Did you ever find a workaround to this?

[zedgell]

@krishnakolluneocol I ended up modifying the docker image and just deploying that directly to Heroku.

[jhilyard]

I just ran into this so it's not fixed in the current build.
What worked for me I found at https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000K0s1eSAB:
Use Heroku CLI to run: heroku labs:enable runtime-dyno-metadata -a <appname> and then re-deploy.