Not receiving phone call when ICMP is down

[vijaytejak]

Hi I have configured the Cabot and added by Twilio phone number from my account, when the server is down, Cabot is clearly identifying it is down, but I am not receiving any phone call, HELP wanted.

[dbuxton]

Is the alert CRITICAL? Phone calls will not trigger for other severities.

[vijaytejak]

Yes the alert is kept critical only

[vijaytejak]

Steps I followed to get the phone call.
1 - created account in Twilio.
2 - configured SID, token, and phone number I have in my Twilio account into production.env
3 - entered the Twilio phone number in the alert subscriptions section in Cabot GUI.

Am I missing anything else ?

[vijaytejak]

What I am unable to figure out is Twilio gave me a number, now how do I get the call if Cabot makes the call to Twilio phone number, do I need to map my personal phone number to Twilio number.

[vijaytejak]

Do I need to upgrade my Twilio i.e pay some amount, to get phone calls?

[dbuxton]

yes

[dbuxton]

also the phone number should be the number you want Twilio to call, not the Twilio number itself. (i.e. your mobile)

[vijaytejak]

Hi, finally getting a call now, it's due to country code,

Now, I am getting a phone call after 1min, how to reduce the frequency check to 1second and get a phone call immediately.