[Bug]: Version creation failure on S3 primary storage is silently swallowed (previous revision permanently lost while the client receives success)

[Pofilo]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

When a file is overwritten on S3 primary storage, files_versions preserves the previous revision via a server-side CopyObject (from the file's urn:oid to the version's newly allocated urn:oid) in a pre-write hook. If that CopyObject fails (in my case a InternalError (server) from the S3 backend, persisting across all AWS SDK retries), the exception is caught by Nextcloud and only logged, and the write proceeds anyway: the new content overwrites the object, the client receives a 2xx, no version is created, and the previous versiuon is permanently lost. This is silent data loss of the previous revision (user is not aware, admin is from the logs).

Steps to reproduce

1. Configure S3 as primary storage.
2. Have an error on CopyObject requests (in my case 500 InternalError but maybe we can reproduce by denying a write/read with user/bucket policies) -> maybe easier with a local S3 storage to force a 500.
3. Overwrite an existing file.
4. Upload succeeds (2xx) and the file content is updated, but no version exists for the previous content. The only trace is an error entry in nextcloud.log (the previous revision is unrecoverable).

Expected behavior

The write should be aborted (or the version copy retried) when version creation fails, so the previous revision is never destroyed without a preserved copy.

Nextcloud Server version

33

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.4

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "htaccess.RewriteBase": "\/",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "opcache.memory_consumption": 256,
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "password": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "serverid": 123,
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***",
            "nextcloud"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "33.0.6.2",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "trashbin_retention_obligation": "auto, 30",
        "installed": true,
        "theme": "",
        "loglevel": 2,
        "maintenance": false,
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [
            "all"
        ],
        "twofactor_enforced_excluded_groups": [],
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": true,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "encryption.key_storage_migrated": false,
        "updater.release.channel": "stable",
        "default_phone_region": "FR",
        "app_install_overwrite": [
            "ocdownloader",
            "ransomware_detection",
            "files_texteditor",
            "quicknotes"
        ],
        "maintenance_window_start": 1,
        "files.chunked_upload.max_size": 10485760,
        "enable_previews": true,
        "memories.exiftool": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/exiftool-amd64-glibc",
        "memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
        "memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
        "preview_max_x": 2048,
        "preview_max_y": 2048,
        "jpeg_quality": 60,
        "memories.exiftool_no_local": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\Image",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\Movie"
        ],
        "memories.gis_type": 1,
        "memories.db.triggers.fcu": true,
        "memories.vod.bind": "",
        "memories.vod.qf": 20,
        "defaultapp": "files",
        "has_rebuilt_cache": true,
        "objectstore": {
            "class": "\\OC\\Files\\ObjectStore\\S3",
            "arguments": {
                "bucket": "***REMOVED SENSITIVE VALUE***",
                "region": "***REMOVED SENSITIVE VALUE***",
                "key": "***REMOVED SENSITIVE VALUE***",
                "secret": "***REMOVED SENSITIVE VALUE***",
                "hostname": "***REMOVED SENSITIVE VALUE***",
                "port": 443,
                "verify_bucket_exists": false,
                "sse_c_key": "***REMOVED SENSITIVE VALUE***",
                "putSizeLimit": 104857600,
                "request_checksum_calculation": "when_supported"
            }
        },
        "memories.vod.connect": "",
        "memories.video_default_quality": "-2",
        "memories.vod.path": "\/var\/www\/html\/custom_apps\/memories\/bin-ext\/go-vod-amd64",
        "mail_smtpstreamoptions": {
            "ssl": {
                "allow_self_signed": false,
                "verify_peer": true,
                "verify_peer_name": true
            }
        }
    }
}

List of activated Apps

Enabled:
  - activity: 6.0.0
  - admin_audit: 1.23.0
  - bruteforcesettings: 6.0.0
  - calendar: 6.5.0
  - checksum: 2.1.2
  - cloud_federation_api: 1.17.0
  - comments: 1.23.0
  - contacts: 8.7.2
  - dav: 1.36.0
  - federatedfilesharing: 1.23.0
  - federation: 1.23.0
  - files: 2.5.0
  - files_downloadlimit: 5.1.0
  - files_pdfviewer: 6.0.0
  - files_reminders: 1.6.0
  - files_sharing: 1.25.2
  - files_trashbin: 1.23.0
  - files_versions: 1.26.0
  - impersonate: 4.0.0
  - logreader: 6.0.0
  - lookup_server_connector: 1.21.0
  - memories: 8.1.0
  - nextcloud_announcements: 5.0.0
  - notes: 6.0.1
  - notifications: 6.0.0
  - notify_push: 1.3.3
  - oauth2: 1.21.0
  - photos: 6.0.0
  - previewgenerator: 5.14.0
  - privacy: 5.0.0
  - profile: 1.2.0
  - provisioning_api: 1.23.0
  - quota_warning: 1.24.0
  - related_resources: 4.0.0
  - serverinfo: 5.0.0
  - settings: 1.16.0
  - sharebymail: 1.23.0
  - support: 5.0.0
  - systemtags: 1.23.0
  - tasks: 0.18.1
  - text: 7.0.1
  - theming: 2.8.0
  - theming_customcss: 1.20.0
  - twofactor_backupcodes: 1.22.0
  - twofactor_totp: 15.0.0
  - updatenotification: 1.23.0
  - viewer: 6.0.0
  - workflowengine: 2.15.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"zvM6yPrEKSkLkvQnOtz1","level":3,"time":"2026-07-04T13:29:27+00:00","remoteAddr":"ip_sensitive","user":"myuser","app":"no app in context","method":"PUT","url":"/remote.php/dav/files/myuser/mypath/myfile.txt","scriptName":"/remote.php","message":"Error executing \"CopyObject\" on \"https://myuser-nextcloud-prod.s3.xxx/urn%3Aoid%3A3597833\"; AWS HTTP error:\nInternalError (server): We encountered an internal error. Please try again.","userAgent":"Mozilla/5.0 (Linux) mirall/3.16.7-1~deb13u1 (Debian built) (Nextcloud, debian-6.12.94+deb13-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"33.0.6.2","clientReqId":"43ab13b9-5f82-4136-9ac2-33b707927ca1","exception":{"Exception":"Aws\\S3\\Exception\\S3Exception","Message":"Error executing \"CopyObject\" on \"https://myuser-nextcloud-prod.s3.xxx/urn%3Aoid%3A3597833\"; AWS HTTP error:\nInternalError (server): We encountered an internal error. Please try again.","Code":0,"Trace":[{"file":"/var/www/html/3rdparty/aws/aws-sdk-php/src/WrappedHttpHandler.php","line":97,"function":"parseError","class":"Aws\\WrappedHttpHandler","type":"->","args":["*** sensitive parameters replaced ***",{"__class__":"GuzzleHttp\\Psr7\\Request"},{"__class__":"Aws\\Command"},[]]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":209,"function":"{closure:Aws\\WrappedHttpHandler::__invoke():95}","class":"Aws\\WrappedHttpHandler","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php","line":174,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":[2,"*** sensitive parameters replaced ***","*** sensitive parameters replaced 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OC\\Files\\Storage\\Wrapper\\Wrapper->copy('files/Serveur/s...', 'files_versions/...')\\n#26 /var/www/html/apps/files_versions/lib/Versions/LegacyVersionsBackend.php(160): OC\\Files\\View->copy('/files/Serveur/...', '/files_versions...')\\n#27 /var/www/html/apps/files_versions/lib/Versions/VersionManager.php(92): OCA\\Files_Versions\\Versions\\LegacyVersionsBackend->createVersion(Object(OC\\User\\User), Object(OC\\Files\\Node\\File))\\n#28 /var/www/html/apps/files_versions/lib/Storage.php(216): OCA\\Files_Versions\\Versions\\VersionManager->createVersion(Object(OC\\User\\User), Object(OC\\Files\\Node\\File))\\n#29 /var/www/html/apps/files_versions/lib/Listener/FileEventsListener.php(290): OCA\\Files_Versions\\Storage::store('/Serveur/server...')\\n#30 /var/www/html/apps/files_versions/lib/Listener/FileEventsListener.php(92): OCA\\Files_Versions\\Listener\\FileEventsListener->write_hook(Object(OC\\Files\\Node\\File))\\n#31 /var/www/html/lib/private/EventDispatcher/ServiceEventListener.php(57): OCA\\Files_Versions\\Listener\\FileEventsListener->handle(Object(OCP\\Files\\Events\\Node\\BeforeNodeWrittenEvent))\\n#32 /var/www/html/3rdparty/symfony/event-dispatcher/EventDispatcher.php(220): OC\\EventDispatcher\\ServiceEventListener->__invoke(Object(OCP\\Files\\Events\\Node\\BeforeNodeWrittenEvent), 'OCP\\\\Files\\\\Event...', Object(Symfony\\Component\\EventDispatcher\\EventDispatcher))\\n#33 /var/www/html/3rdparty/symfony/event-dispatcher/EventDispatcher.php(56): Symfony\\Component\\EventDispatcher\\EventDispatcher->callListeners(Array, 'OCP\\\\Files\\\\Event...', Object(OCP\\Files\\Events\\Node\\BeforeNodeWrittenEvent))\\n#34 /var/www/html/lib/private/EventDispatcher/EventDispatcher.php(67): Symfony\\Component\\EventDispatcher\\EventDispatcher->dispatch(Object(OCP\\Files\\Events\\Node\\BeforeNodeWrittenEvent), 'OCP\\\\Files\\\\Event...')\\n#35 /var/www/html/lib/private/EventDispatcher/EventDispatcher.php(79): OC\\EventDispatcher\\EventDispatcher->dispatch('OCP\\\\Files\\\\Event...', Object(OCP\\Files\\Events\\Node\\BeforeNodeWrittenEvent))\\n#36 /var/www/html/lib/private/Files/Node/HookConnector.php(74): OC\\EventDispatcher\\EventDispatcher->dispatchTyped(Object(OCP\\Files\\Events\\Node\\BeforeNodeWrittenEvent))\\n#37 /var/www/html/lib/private/legacy/OC_Hook.php(85): OC\\Files\\Node\\HookConnector->write(Array)\\n#38 /var/www/html/apps/dav/lib/Connector/Sabre/File.php(427): OC_Hook::emit('OC_Filesystem', 'write', Array)\\n#39 /var/www/html/apps/dav/lib/Connector/Sabre/File.php(147): OCA\\DAV\\Connector\\Sabre\\File->emitPreHooks(true)\\n#40 /var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php(1137): OCA\\DAV\\Connector\\Sabre\\File->put(Resource id #7)\\n#41 /var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php(492): Sabre\\DAV\\Server->updateFile('files/myuser/Se...', Resource id #7, NULL)\\n#42 /var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php(89): Sabre\\DAV\\CorePlugin->httpPut(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\\n#43 /var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php(472): Sabre\\DAV\\Server->emit('method:PUT', Array)\\n#44 /var/www/html/apps/dav/lib/Connector/Sabre/Server.php(212): Sabre\\DAV\\Server->invokeMethod(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\\n#45 /var/www/html/apps/dav/lib/Server.php(428): OCA\\DAV\\Connector\\Sabre\\Server->start()\\n#46 /var/www/html/apps/dav/appinfo/v2/remote.php(25): OCA\\DAV\\Server->exec()\\n#47 /var/www/html/remote.php(151): require_once('/var/www/html/a...')\\n#48 {main}\"}}","CustomMessage":"Error executing \"CopyObject\" on \"https://myuser-nextcloud-prod.s3.xxx/urn%3Aoid%3A3597833\"; AWS HTTP error:\nInternalError (server): We encountered an internal error. Please try again."},"id":"6a493da1631d9"}

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expect one result but found none when executing: query \"SELECT * FROM `*PREFIX*files_versions` WHERE (`file_id` = :dcValue1) AND (`timestamp` = :dcValue2)\"; ","exception":"{\"class\":\"OCP\\AppFramework\\Db\\DoesNotExistException\",\"message\":\"Did expect one result but found none when executing: query \\\"SELECT * FROM `*PREFIX*files_versions` WHERE (`file_id` = :dcValue1) AND (`timestamp` = :dcValue2)\\\"; \",\"code\":0,\"file\":\"/var/www/html/lib/public/AppFramework/Db/QBMapper.php:284\",\"trace\":\"#0 /var/www/html/lib/public/AppFramework/Db/QBMapper.php(382): OCP\\AppFramework\\Db\\QBMapper->findOneQuery(Object(OC\\DB\\QueryBuilder\\QueryBuilder))\\n#1 /var/www/html/apps/files_versions/lib/Db/VersionsMapper.php(60): OCP\\AppFramework\\Db\\QBMapper->findEntity(Object(OC\\DB\\QueryBuilder\\QueryBuilder))\\n#2 /var/www/html/apps/files_versions/lib/Versions/LegacyVersionsBackend.php(316): OCA\\Files_Versions\\Db\\VersionsMapper->findVersionForFileId(1389581, 1783171748)\\n#3 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/var/www/html/apps/dav/lib/Connector/Sabre/File.php(452): OC_Hook::emit('OC_Filesystem', 'post_write', Array)\\n#14 /var/www/html/apps/dav/lib/Connector/Sabre/File.php(387): OCA\\DAV\\Connector\\Sabre\\File->emitPostHooks(true)\\n#15 /var/www/html/apps/dav/lib/Connector/Sabre/File.php(331): OCA\\DAV\\Connector\\Sabre\\File->finalizeUpload(Object(OCA\\Files_Trashbin\\Storage), 'files/Serveur/s...', true, Object(OC\\Files\\View))\\n#16 /var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php(1137): OCA\\DAV\\Connector\\Sabre\\File->put(Resource id #7)\\n#17 /var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php(492): Sabre\\DAV\\Server->updateFile('files/myuser/Se...', Resource id #7, NULL)\\n#18 /var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php(89): Sabre\\DAV\\CorePlugin->httpPut(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\\n#19 /var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php(472): Sabre\\DAV\\Server->emit('method:PUT', Array)\\n#20 /var/www/html/apps/dav/lib/Connector/Sabre/Server.php(212): Sabre\\DAV\\Server->invokeMethod(Object(Sabre\\HTTP\\Request), Object(Sabre\\HTTP\\Response))\\n#21 /var/www/html/apps/dav/lib/Server.php(428): OCA\\DAV\\Connector\\Sabre\\Server->start()\\n#22 /var/www/html/apps/dav/appinfo/v2/remote.php(25): OCA\\DAV\\Server->exec()\\n#23 /var/www/html/remote.php(151): require_once('/var/www/html/a...')\\n#24 {main}\"}","CustomMessage":"Did expect one result but found none when executing: query \"SELECT * FROM `*PREFIX*files_versions` WHERE (`file_id` = :dcValue1) AND (`timestamp` = :dcValue2)\"; "},"id":"6a493da1630f3"}

Additional info

This new issue might be related to #41174, but here, the root cause is the S3 issue.

By the way, in the log, I saw a mup_threshold (should be mpu_threshold) but did not investigate more (maybe a known issue).