Synchronization Process List problem

[USG738]

Hello
I have a problem with plugin processmaker 5.2.3, on processmaker 5.0.3 everything was ok
GLPI 10.0.17, PHP 8.3.6
This empty page exists when I try Synchronize Process List

[tomolimo]

Hello @USG738
Could you check the php error logs?
Could you post the GLPI and PM server configuration?
Could you post the PM plugin configuration?
Thank you,
Regards,
Tomolimo

[USG738]

Hello
no PHP errors
Glpi configuration

Information about system installation and configuration

GLPI 10.0.18 ( => /var/www/glpi10)
Installation mode: TARBALL
Current language:en_GB

Server

 

Operating system: Linux glpi 6.8.0-60-generic #​63-Ubuntu SMP PREEMPT_DYNAMIC Tue Apr 15 19:04:15 UTC 2025 x86_64

PHP 8.3.6 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar,

ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli,

mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem,

sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"

upload_max_filesize="2M" disable_functions=""

Software: Apache/2.4.58 (Ubuntu) (Apache/2.4.58 (Ubuntu) Server at 192.168.92.10 Port 80

)

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36 OPR/119.0.0.0

Server Software: Ubuntu 24.04

Server Version: 10.11.11-MariaDB-0ubuntu0.24.04.2

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: root@192.168.92.10/glpi10

Host info: 192.168.92.10 via TCP/IP

PHP version (8.3.6) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.11.11) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/www/glpi10/files/_cache has been validated.

Write access to /var/www/glpi10/files/_cron has been validated.

Write access to /var/www/glpi10/files has been validated.

Write access to /var/www/glpi10/files/_dumps has been validated.

Write access to /var/www/glpi10/files/_graphs has been validated.

Write access to /var/www/glpi10/files/_lock has been validated.

Write access to /var/www/glpi10/files/_pictures has been validated.

Write access to /var/www/glpi10/files/_plugins has been validated.

Write access to /var/www/glpi10/files/_rss has been validated.

Write access to /var/www/glpi10/files/_sessions has been validated.

Write access to /var/www/glpi10/files/_tmp has been validated.

Write access to /var/www/glpi10/files/_uploads has been validated.
Web server root directory configuration seems safe.

PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/glpi10/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/var/www/glpi10"

GLPI_CONFIG_DIR: "/var/www/glpi10/config"

GLPI_VAR_DIR: "/var/www/glpi10/files"

GLPI_MARKETPLACE_DIR: "/var/www/glpi10/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["#^http://[^@:]+(:80)?(/.)?$#","#^https://[^@:]+(:443)?(/.)?$#","#^feed://[^@:]+(/.)?$#"]

GLPI_DISALLOWED_UPLOADS_PATTERN: "/\.(php\d|phar)$/i"

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/var/www/glpi10/files"

GLPI_CACHE_DIR: "/var/www/glpi10/files/_cache"

GLPI_CRON_DIR: "/var/www/glpi10/files/_cron"

GLPI_DUMP_DIR: "/var/www/glpi10/files/_dumps"

GLPI_GRAPH_DIR: "/var/www/glpi10/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/www/glpi10/files/_locales"

GLPI_LOCK_DIR: "/var/www/glpi10/files/_lock"

GLPI_LOG_DIR: "/var/www/glpi10/files/_log"

GLPI_PICTURE_DIR: "/var/www/glpi10/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/www/glpi10/files/_plugins"

GLPI_RSS_DIR: "/var/www/glpi10/files/_rss"

GLPI_SESSION_DIR: "/var/www/glpi10/files/_sessions"

GLPI_TMP_DIR: "/var/www/glpi10/files/_tmp"

GLPI_UPLOAD_DIR: "/var/www/glpi10/files/_uploads"

GLPI_INVENTORY_DIR: "/var/www/glpi10/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/glpi10/locales"

GLPI_VERSION: "10.0.18"

GLPI_SCHEMA_VERSION: "10.0.18@d64066799f068b16ee973b377bdd13f984fe062a"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2025"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/var/www/glpi10/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/glpi10/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/glpi10/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.8.0 in (/var/www/glpi10/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/glpi10/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/glpi10/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/glpi10/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/glpi10/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/glpi10/vendor/sabre/http/lib)

sabre/uri in (/var/www/glpi10/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/glpi10/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/glpi10/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/glpi10/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/glpi10/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/glpi10/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/glpi10/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/glpi10/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/glpi10/vendor/symfony/console)

scssphp/scssphp in (/var/www/glpi10/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/glpi10/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/glpi10/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/glpi10/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/glpi10/vendor/ramsey/uuid/src)

psr/log in (/var/www/glpi10/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/glpi10/vendor/psr/simple-cache/src)

psr/cache in (/var/www/glpi10/vendor/psr/cache/src)

league/csv in (/var/www/glpi10/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/glpi10/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/glpi10/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/glpi10/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/glpi10/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/glpi10/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/glpi10/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/glpi10/vendor/symfony/cache)

html2text/html2text in (/var/www/glpi10/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/glpi10/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/glpi10/vendor/symfony/dom-crawler)

twig/twig in (/var/www/glpi10/vendor/twig/twig/src)

twig/string-extra in (/var/www/glpi10/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/glpi10/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/glpi10/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/glpi10/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/glpi10/vendor/thenetworg/oauth2-azure/src/Provider)

SQL replicas

 

Not active

Notifications

 

Way of sending emails: PHP

Plugins list

 

processmaker         Name: Process Maker                  Version: 5.2.3      State: Enabled

Install Method: Manual

PM plugin configuration

 
ProcessMaker server information
--
Version | 3.3.0-community-RE-2.8 -> OK
Web server | Apache/2.4.58 (Ubuntu)
Server name | 192.168.92.11
PHP version | 7.1.33-67+ubuntu24.04.1+deb.sury.org+1
DB version | MySql (Version 10.11.11)
DB server IP | 192.168.92.10
DB name | wf_workflow
User browser | PHP-SOAP/8.3.6
User IP | 192.168.92.10 => 192.168.92.10

[tomolimo]

Hello @USG738
Could you post also the PM server configurations?
Thank you,
Regards,
Tomolimo

[USG738]

Hello @tomolimo

PHP configuration

PHP Version 7.1.33-67+ubuntu24.04.1+deb.sury.org+1

 



System | Linux pm 6.8.0-60-generic #63-Ubuntu SMP PREEMPT_DYNAMIC Tue Apr 15 19:04:15 UTC 2025 x86_64
-- | --
Build Date | Dec 24 2024 06:50:54
Server API | Apache 2.0 Handler
Virtual Directory Support | disabled
Configuration File (php.ini) Path | /etc/php/7.1/apache2
Loaded Configuration File | /etc/php/7.1/apache2/php.ini
Scan this dir for additional .ini files | /etc/php/7.1/apache2/conf.d
Additional .ini files parsed | /etc/php/7.1/apache2/conf.d/10-mysqlnd.ini, /etc/php/7.1/apache2/conf.d/10-opcache.ini, /etc/php/7.1/apache2/conf.d/10-pdo.ini, /etc/php/7.1/apache2/conf.d/15-xml.ini, /etc/php/7.1/apache2/conf.d/20-calendar.ini, /etc/php/7.1/apache2/conf.d/20-ctype.ini, /etc/php/7.1/apache2/conf.d/20-curl.ini, /etc/php/7.1/apache2/conf.d/20-dom.ini, /etc/php/7.1/apache2/conf.d/20-exif.ini, /etc/php/7.1/apache2/conf.d/20-fileinfo.ini, /etc/php/7.1/apache2/conf.d/20-ftp.ini, /etc/php/7.1/apache2/conf.d/20-gd.ini, /etc/php/7.1/apache2/conf.d/20-gettext.ini, /etc/php/7.1/apache2/conf.d/20-iconv.ini, /etc/php/7.1/apache2/conf.d/20-json.ini, /etc/php/7.1/apache2/conf.d/20-ldap.ini, /etc/php/7.1/apache2/conf.d/20-mcrypt.ini, /etc/php/7.1/apache2/conf.d/20-mysqli.ini, /etc/php/7.1/apache2/conf.d/20-pdo_mysql.ini, /etc/php/7.1/apache2/conf.d/20-phar.ini, /etc/php/7.1/apache2/conf.d/20-posix.ini, /etc/php/7.1/apache2/conf.d/20-readline.ini, /etc/php/7.1/apache2/conf.d/20-shmop.ini, /etc/php/7.1/apache2/conf.d/20-simplexml.ini, /etc/php/7.1/apache2/conf.d/20-soap.ini, /etc/php/7.1/apache2/conf.d/20-sockets.ini, /etc/php/7.1/apache2/conf.d/20-sysvmsg.ini, /etc/php/7.1/apache2/conf.d/20-sysvsem.ini, /etc/php/7.1/apache2/conf.d/20-sysvshm.ini, /etc/php/7.1/apache2/conf.d/20-tokenizer.ini, /etc/php/7.1/apache2/conf.d/20-wddx.ini, /etc/php/7.1/apache2/conf.d/20-xmlreader.ini, /etc/php/7.1/apache2/conf.d/20-xmlwriter.ini, /etc/php/7.1/apache2/conf.d/20-xsl.ini
PHP API | 20160303
PHP Extension | 20160303
Zend Extension | 320160303
Zend Extension Build | API320160303,NTS
PHP Extension Build | API20160303,NTS
Debug Build | no
Thread Safety | disabled
Zend Signal Handling | enabled
Zend Memory Manager | enabled
Zend Multibyte Support | disabled
IPv6 Support | enabled
DTrace Support | available, disabled
Registered PHP Streams | https, ftps, compress.zlib, php, file, glob, data, http, ftp, phar
Registered Stream Socket Transports | tcp, udp, unix, udg, ssl, tls, tlsv1.0, tlsv1.1, tlsv1.2
Registered Stream Filters | zlib.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk, convert.iconv.*, mcrypt.*, mdecrypt.*

[tomolimo]

Hello @USG738
Could you also post the PHP 7.1 active module list?
Thank you
Regards,
Tomolimo

[USG738]

Hello @tomolimo

PHP Modules

 
[PHP Modules]
calendar
Core
ctype
curl
date
dom
exif
fileinfo
filter
ftp
gd
gettext
hash
iconv
json
ldap
libxml
mcrypt
mysqli
mysqlnd
openssl
pcntl
pcre
PDO
pdo_mysql
Phar
posix
readline
Reflection
session
shmop
SimpleXML
soap
sockets
SPL
standard
sysvmsg
sysvsem
sysvshm
tokenizer
wddx
xml
xmlreader
xmlwriter
xsl
Zend OPcache
zlib
[Zend Modules]

Zend OPcache

[tomolimo]

Hello @USG738
intl and mbstring extensions are missing.
Here is my extension list:
$ php -m
[PHP Modules]
bcmath
bz2
calendar
Core
ctype
curl
date
dom
exif
fileinfo
filter
gd
gettext
gmp
hash
iconv
intl
json
ldap
libxml
mbstring
mcrypt
mysqli
mysqlnd
openssl
pcntl
pcre
PDO
pdo_mysql
Phar
posix
readline
redis
Reflection
session
shmop
SimpleXML
soap
sockets
SPL
standard
sysvmsg
sysvsem
sysvshm
timezonedb
tokenizer
wddx
xml
xmlreader
xmlrpc
xmlwriter
xsl
Zend OPcache
zip
zlib

[Zend Modules]
Zend OPcache

Thank you,
Regards,
Tomolimo

[USG738]

Hello @tomolimo
I'll try new installation on weekend.

[USG738]

Hello @tomolimo
Could you post your PHP version, extension and GLPI version?