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Clarify customer data usage guidelines for AI #4993

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da85602
Clarify customer data usage guidelines for AI
knolleary May 12, 2026
0f1c161
Revise AI Development and Customer Data Policy
knolleary May 12, 2026
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19 changes: 7 additions & 12 deletions src/handbook/company/security/ai-development-and-customer-data.md
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Expand Up @@ -6,7 +6,7 @@ navTitle: AI Development and Customer Data Policy

| Policy owner | Effective date |
| ------------ | -------------- |
| @knolleary | 2026-02-18 |
| @knolleary | 2026-05-12 |

## Purpose

Expand Down Expand Up @@ -45,19 +45,14 @@ Apply the same data protection, security, and review standards to internal AI us

## Customer Data Usage

Customer data may be used with AI systems only under the following conditions:

1. Use customer data solely to provide the requested product functionality.
2. Ensure all AI processing of customer data follows existing access controls, logging, and security policies.
Customer data remains owned and controlled by the customer at all times.

Customer data is not used for the following purposes:
Customer data may be used with AI systems only under the following conditions:

1. Do not use customer data to train shared, public, or cross-customer AI models.
2. FlowFuse does not train AI models on customer data.
3. Do not use customer data for internal experimentation unrelated to a customer’s use case.
4. Do not use customer data to improve general-purpose AI model behavior.
1. In order to provide the requested product functionality.
2. Following existing access controls, logging, and security policies.

Customer data remains owned and controlled by the customer at all times.
Whilst we reserve the right to use interactions with the platform to help improve the product, this does not extend to using customer data to train AI models.

## Internal Data vs Customer Data

Expand All @@ -66,7 +61,7 @@ Customer data remains owned and controlled by the customer at all times.
- Prompt development
- Evaluation and testing of AI features

2. Do not repurpose customer data for internal AI development or testing, even if anonymized, without explicit approval.
2. Do not repurpose customer data for internal AI development or testing without explicit approval.

## Third-Party AI Services

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