Intercom (Independent Publisher)

[aaronmahbuild]

• I attest that the connector doesn't exist on the Power Platform today. I've verified by checking the pull requests in GitHub and by searching for the connector on the platform or in the documentation.
• I attest that the connector works and I verified by deploying and testing all the operations.
• I attest that I have added detailed descriptions for all operations and parameters in the swagger file.
• I attest that I have added response schemas to my actions, unless the response schema is dynamic.
• I validated the swagger file, apiDefinition.swagger.json, by running paconn validate command.
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Intercom Connector (Independent Publisher)

Overview

Connects Power Automate to Intercom, the customer messaging platform. Enables automating conversations, contacts, and tickets with CRUD operations and search.

This connector provides action operations only. Polling triggers for conversations and tickets are planned for a future version.

Publisher

Aaron Mah

Prerequisites

• An Intercom workspace with a Developer Hub app
• An access token with permissions: Read/Write conversations, Read/Write users, Read/Write tickets, Read admins, Read content data

Supported Operations

Actions (13):

Action	Description
Search Conversations	Search conversations by state, date, assignee, or tags
Get Conversation	Get full details of a specific conversation
Reply to Conversation	Send a reply to a conversation as an admin
Close Conversation	Close an open conversation
Search Contacts	Search contacts by email, name, role, or other fields
Get Contact	Get full details of a specific contact
Create Contact	Create a new lead or user contact
Search Tickets	Search tickets by state, date, or other fields
Get Ticket	Get full details of a specific ticket
Create Ticket	Create a new ticket linked to a contact
Update Ticket	Update ticket state, assignment, or attributes
List Tags	List all tags in the workspace
List Admins	List all admins and teammates

Test Results

• API: 13/13 operations passed ✅
• Import: Connector imported and connection created ✅
• Operations: 13/13 operations passed in PA test tab ✅
• Scenarios: 3/3 end-to-end flows passed ✅

Test Tab — All Operations

Scenario Flows

Scenario 1: New Conversation Alert

Scenario 2: Form to Ticket

Scenario 3: Weekly Feedback Digest

[vmanoharas]

Hi @aaronmahbuild,

Thank you for submitting the connector. However, our Independent publisher connector certification process has been changed. Please follow the instructions from the below links and submit connector zip package.

https://learn.microsoft.com/en-us/connectors/custom-connectors/certification-submission

https://learn.microsoft.com/en-us/connectors/custom-connectors/certification-submission-ip