openshift · joshbranham · Aug 7, 2026
diff --git a/hcp/OCPBUGS_14611_Leftover_PersistentVolume.json b/hcp/OCPBUGS_14611_Leftover_PersistentVolume.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Warning",
+    "severity": "Moderate",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecycle",
     "summary": "Cluster uninstall left behind PersistentVolume(s)",

diff --git a/hcp/Operator_Workload_Scheduling_Issue.json b/hcp/Operator_Workload_Scheduling_Issue.json
@@ -1,5 +1,5 @@
 {
-      "severity": "Major",
+      "severity": "Important",
       "service_name": "SREManualAction",
       "log_type": "cluster-lifecycle",
       "summary": "Operator workload scheduling issue requires action",

diff --git a/hcp/RequestServingNode_resized.json b/hcp/RequestServingNode_resized.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Info",
+  "severity": "Low",
   "service_name": "SREManualAction",
   "log_type": "cluster-scaling",
   "summary": "ROSA HCP Control Plane Scaled",

diff --git a/hcp/WorkerNodes_Stopped_error.json b/hcp/WorkerNodes_Stopped_error.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecycle",
     "summary": "Worker node(s) stopped, action required",

diff --git a/hcp/autonode/custom_subnet_tags_missing.json b/hcp/autonode/custom_subnet_tags_missing.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Warning",
+    "severity": "Moderate",
     "service_name": "SREManualAction",
     "summary": "Action required: AutoNode OpenShiftEC2NodeClass not ready due to subnet selector mismatch",
     "description": "Red Hat has identified that your cluster's AutoNode OpenShiftEC2NodeClass ${NODECLASS_NAME} is not ready because the subnet selectors defined in your custom OpenShiftEC2NodeClass do not match any subnets in your VPC. Please ensure the subnet tags in your VPC match the selectors specified in your OpenShiftEC2NodeClass. Without matching subnets, AutoNode cannot provision new nodes.",

diff --git a/hcp/autonode/default_subnet_tags_missing.json b/hcp/autonode/default_subnet_tags_missing.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Warning",
+    "severity": "Moderate",
     "service_name": "SREManualAction",
     "summary": "Action required: AutoNode default OpenShiftEC2NodeClass not ready due to missing subnet tags",
     "description": "Red Hat has identified that your cluster's default AutoNode OpenShiftEC2NodeClass is not ready because the required tags are missing from your VPC subnets. The default OpenShiftEC2NodeClass requires subnets to have the following tags: ${SUBNET_TAGS}. Please ensure your BYOVPC subnets have the required tags applied. Without these tags, AutoNode cannot discover subnets and will be unable to provision new nodes.",

diff --git a/hcp/customer_cni_misconfiguration.json b/hcp/customer_cni_misconfiguration.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Action required: Customer-managed CNI issue detected",

diff --git a/hcp/end_of_support_force_upgrade.json b/hcp/end_of_support_force_upgrade.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Warning",
+  "severity": "Moderate",
   "service_name": "SREManualAction",
   "log_type": "cluster-upgrades",
   "summary": "Hosted Control Plane end-of-life upgrade has been initiated",

diff --git a/hcp/eus_transition_attempted.json b/hcp/eus_transition_attempted.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Info",
+  "severity": "Low",
   "service_name": "SREManualAction",
   "log_type": "cluster-upgrades",
   "summary": "Attempted transition to EUS channel - Resolution in progress",

diff --git a/hcp/eus_transition_success.json b/hcp/eus_transition_success.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Info",
+  "severity": "Low",
   "service_name": "SREManualAction",
   "log_type": "cluster-upgrades",
   "summary": "Cluster transitioned to EUS channel to extend support lifecycle",

diff --git a/hcp/hcp_aws_kms_permissions_issue.json b/hcp/hcp_aws_kms_permissions_issue.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecycle",
     "summary": "Installation blocked, action required",

diff --git a/hcp/ip_range_is_full.json b/hcp/ip_range_is_full.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "General Notification",
   "_tags": ["t_network"],

diff --git a/hcp/logForwarding/cloudwatch_log_group_not_found.json b/hcp/logForwarding/cloudwatch_log_group_not_found.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Log forwarding failed, action required",

diff --git a/hcp/logForwarding/cloudwatch_log_group_permission_denied.json b/hcp/logForwarding/cloudwatch_log_group_permission_denied.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Log forwarding failed, action required",

diff --git a/hcp/logForwarding/s3_bucket_not_found.json b/hcp/logForwarding/s3_bucket_not_found.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Log forwarding failed, action required",

diff --git a/hcp/logForwarding/s3_bucket_permission_denied.json b/hcp/logForwarding/s3_bucket_permission_denied.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Log forwarding failed, action required",

diff --git a/hcp/logForwarding/sre_insufficient_permissions.json b/hcp/logForwarding/sre_insufficient_permissions.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Log forwarding issue requires customer action",

diff --git a/hcp/node_ip_range_is_full.json b/hcp/node_ip_range_is_full.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "General Notification",
   "_tags": ["t_network"],

diff --git a/hcp/sts_deleted_provider.json b/hcp/sts_deleted_provider.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Action required: Review OpenIDConnect provider configuration",

diff --git a/hcp/webhook_blocking_nodepool_update.json b/hcp/webhook_blocking_nodepool_update.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Action required: Webhook blocking pod eviction during nodepool update",

diff --git a/osd/AddonMisconfiguration.json b/osd/AddonMisconfiguration.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-add-ons",
   "_tags": ["t_config"],

diff --git a/osd/AlertmanagerSilencesActiveSRE.json b/osd/AlertmanagerSilencesActiveSRE.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Info",
+  "severity": "Low",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "AlertManager Silences Identified",

diff --git a/osd/BadMachineConfigPool.json b/osd/BadMachineConfigPool.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-configuration",
     "summary": "Action required: Bad MachineConfigPool Configuration",

diff --git a/osd/BadMachinePoolTaint.json b/osd/BadMachinePoolTaint.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-configuration",
     "summary": "Action required: Incorrect MachinePool Configuration",

diff --git a/osd/DockerCIDROverlap45Install.json b/osd/DockerCIDROverlap45Install.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-lifecycle",
   "_tags": ["t_network"],

diff --git a/osd/ElasticsearchClusterMisconfigured.json b/osd/ElasticsearchClusterMisconfigured.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-configuration",
     "summary": "Action required: review cluster logging configuration",

diff --git a/osd/ElasticsearchClusterNotEnoughResources_Error.json b/osd/ElasticsearchClusterNotEnoughResources_Error.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "capacity-management",
     "summary": "Action required: Elasticsearch impacted by cluster resource limits",

diff --git a/osd/ElasticsearchClusterNotHealthy_Error.json b/osd/ElasticsearchClusterNotHealthy_Error.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "capacity-management",
     "event_stream_id": "${EVENT_STREAM_ID}",

diff --git a/osd/ElasticsearchClusterNotHealthy_Warning.json b/osd/ElasticsearchClusterNotHealthy_Warning.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "capacity-management",
     "event_stream_id": "${EVENT_STREAM_ID}",

diff --git a/osd/Failed_Logins.json b/osd/Failed_Logins.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Warning",
+  "severity": "Moderate",
   "service_name": "SREManualAction",
   "log_type": "cluster-security",
   "summary": "There are an elevated number of failed logins on your cluster",

diff --git a/osd/InvalidCIDR.json b/osd/InvalidCIDR.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-lifecycle",
   "_tags": ["t_network", "t_config"],

diff --git a/osd/KubePersistentVolumeFillingUpError-user.json b/osd/KubePersistentVolumeFillingUpError-user.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "capacity-management",
     "summary": "Action required: Persistent Volume filling",

diff --git a/osd/KubePersistentVolumeFillingUpError.json b/osd/KubePersistentVolumeFillingUpError.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "capacity-management",
     "summary": "Urgent action required: update cluster logging configuration",

diff --git a/osd/KubePersistentVolumeFillingUpWarn.json b/osd/KubePersistentVolumeFillingUpWarn.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "capacity-management",
     "summary": "Action required: update cluster logging configuration",

diff --git a/osd/MultipleDefaultStorageClasses.json b/osd/MultipleDefaultStorageClasses.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Action required: Multiple Default Storage Classes Configured",

diff --git a/osd/Multiple_OCPBUGs_install_failure.json b/osd/Multiple_OCPBUGs_install_failure.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecycle",
     "summary": "Installation blocked, action required",

diff --git a/osd/NetworkMigrationBlocked.json b/osd/NetworkMigrationBlocked.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-networking",
     "summary": "Action Required: Network Plugin Migration Blocked",

diff --git a/osd/NetworkMisconfiguration.json b/osd/NetworkMisconfiguration.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-networking",
   "_tags": ["t_config", "t_network"],

diff --git a/osd/NodeFilesystemSpaceFillingUp-worker.json b/osd/NodeFilesystemSpaceFillingUp-worker.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "capacity-management",
   "summary": "Action required: Worker node mountpoint space nearly exhausted",

diff --git a/osd/Non_Red_Hat_Access_Core_Secrets.json b/osd/Non_Red_Hat_Access_Core_Secrets.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-security",
   "summary": "Non-Red Hat Access Core Secrets",

diff --git a/osd/Non_System_Change_SRE_API_Endpoint.json b/osd/Non_System_Change_SRE_API_Endpoint.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Warning",
+  "severity": "Moderate",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Non-System Change SRE API Endpoint",

diff --git a/osd/OCM3018_rosa_STS_machine_api_role.json b/osd/OCM3018_rosa_STS_machine_api_role.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecycle",
     "summary": "OCM3018 Installation blocked, action required",

diff --git a/osd/OCPBUGS-16655-remediation-please-upgrade.json b/osd/OCPBUGS-16655-remediation-please-upgrade.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Warning",
+  "severity": "Moderate",
   "service_name": "SREManualAction",
   "log_type": "cluster-updates",
   "summary": "Cluster impacted by OCPBUGS-16655, upgrade recommended",

diff --git a/osd/OCPBUGS6494_4_12_install_failure.json b/osd/OCPBUGS6494_4_12_install_failure.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecyle",
     "summary": "Installation blocked, action required",

diff --git a/osd/OCPBUG_install_failure.json b/osd/OCPBUG_install_failure.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecycle",
     "summary": "Installation blocked, action required",

diff --git a/osd/OperatorMisconfigured.json b/osd/OperatorMisconfigured.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-add-ons",
   "_tags": ["t_config"],

diff --git a/osd/PlatformComponentNonRedHat.json b/osd/PlatformComponentNonRedHat.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Warning",
+  "severity": "Moderate",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Platform component accessed by non-Red Hat SRE user",

diff --git a/osd/RHOAMInstallNeedsMoreResources.json b/osd/RHOAMInstallNeedsMoreResources.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-add-ons",
   "summary": "Action required: Add resources to complete RHOAM installation",

diff --git a/osd/RecoveryOfDeletedMaster.json b/osd/RecoveryOfDeletedMaster.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Warning",
+    "severity": "Moderate",
     "service_name": "SREManualAction",
     "log_type": "cluster-configuration",
     "summary": "Recovery of deleted master nodes is not supported",

diff --git a/osd/ResourceIsRaisingClusterAlert.json b/osd/ResourceIsRaisingClusterAlert.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-configuration",
     "summary": "Action required: Resource/s ${RESOURCE} in ${NAMESPACE_OR_CLUSTER_SCOPE} is triggering a alert",

diff --git a/osd/RosaInstallationFailedOnInvalidIamRoles.json b/osd/RosaInstallationFailedOnInvalidIamRoles.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecycle",
     "summary": "Installation failed (invalid IAM roles)",

diff --git a/osd/StuckNewBuilds3MinSRE.json b/osd/StuckNewBuilds3MinSRE.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Major",
+  "severity": "Important",
   "service_name": "SREManualAction",
   "log_type": "cluster-configuration",
   "summary": "Action required: update cluster build configuration",

diff --git a/osd/User_Forbidden.json b/osd/User_Forbidden.json
@@ -1,5 +1,5 @@
 {
-  "severity": "Warning",
+  "severity": "Moderate",
   "service_name": "SREManualAction",
   "log_type": "cluster-security",
   "summary": "Elevated rate of failed authorization events on your Managed OpenShift cluster",

diff --git a/osd/aws/AWS_outage.json b/osd/aws/AWS_outage.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Warning",
+    "severity": "Moderate",
     "service_name": "SREManualAction",
     "log_type": "customer-support",
     "summary": "AWS Outage Impacting Your Cluster",

diff --git a/osd/aws/AWS_zone_outage.json b/osd/aws/AWS_zone_outage.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Warning",
+    "severity": "Moderate",
     "service_name": "SREManualAction",
     "log_type": "customer-support",
     "summary": "AWS Availability Zone Outage Impacting Your Cluster",

diff --git a/osd/aws/AddressLimitExceeded.json b/osd/aws/AddressLimitExceeded.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-lifecycle",
     "summary": "Installation blocked, action required",

diff --git a/osd/aws/AlertmanagerSilencesActiveSRE.json b/osd/aws/AlertmanagerSilencesActiveSRE.json
@@ -1,5 +1,5 @@
 {
-    "severity": "Major",
+    "severity": "Important",
     "service_name": "SREManualAction",
     "log_type": "cluster-configuration",
     "summary": "Clear Alertmanager Silences",